Welcome to another episode of the Superstar Communicator podcast! In this episode, we delve into the power of mentoring with our special guest, Michelle Connolly, a senior manager at Pfizer and a women's mentoring program director. Together with our hosts, Susan Heaton-Wright and Nick Simon, we explore the significant benefits of mentoring such as increasing engagement, personalized customer experiences, and team retention. We discuss the importance of women's mentoring programs in providing support and opportunities for women to become leaders. Additionally, Michelle shares insights on being a mentor, finding a mentor, and the qualities of a good mentor. Join us as we uncover the impact of mentoring and empower leaders to cultivate meaningful mentoring relationships. Speaker Bios Michelle Connolly is a passionate advocate for mentoring, bringing a fresh perspective to the conversation. She believes that mentors play a crucial role in guiding and shaping our lives, serving as experienced and trusted advisors. With a focus on Canada, she emphasizes the importance of mentoring and hopes to inspire others to see it in a new light. Michelle believes that mentors, whether formal or informal, help individuals see themselves in a different way and are essential for personal and professional growth. She is excited to share her insights and make a difference in the world of mentoring. Key Topics Viral Topic: Mentoring "Mentoring, to me, is about being a good listener, providing advice when asked, and supporting people to accomplish their goals.": Michelle Connolly — Susan Heaton-Wright 00:00:2400:00:26 Viral Topic: The Importance of Mentors Mentorship and guidance have played a crucial role in my life. - "So, Nick, have do who have you had as mentors throughout your life?" — Susan Heaton-Wright 00:04:5500:05:01 Mentorship: "What advice would you give to someone who wants to become a mentor or gain a mentor?" — Susan Heaton-Wright 00:07:0100:07:08 Mentoring Benefits and Responsibilities: "I've noticed your messages, and that is if there is a mentoring scheme in an organisation and there are and there are benefits to the mentor as for their professional development, but they don't show up. They don't really do a good job for the mentee. Any tips on how to manage that situation?" — Susan Heaton-Wright 00:09:0000:09:22 Viral Topic: Mentorship in Healthcare "Mentoring people, so here to listen and hear how I can be the best possible mentor." — Susan Heaton-Wright 00:11:0100:11:07 Adjusting Your Mindset When Faced with Failure: "Can you share how to adjust your mindset when you don't achieve what you're working towards? Oh, that's a good question." — Susan Heaton-Wright 00:11:4500:11:55 Viral Topic: Acknowledging Appreciation Quote: "What a powerful subject. So thank you, Michelle, and thank you, Simon." — Susan Heaton-Wright 00:15:2100:15:26 Mentoring Your Team: "I'm looking down the list of people that are here that have commented. I know I'm gonna shout out for Simon Drake because I know what a good leader you are, and I'm absolutely certain that you do mentor your talent. Michelle, you're also a leader." — Susan Heaton-Wright 00:23:1900:23:38 Benefits of Mentoring in the Workplace: "The benefits of mentoring without the shadow of doubt, it increases engagement and ownership, thus ensuring your customers receive a really personalized experience from team members who are bought into what you do as a business." — Susan Heaton-Wright 00:26:4900:27:04 Mentorship: "The fact that we can grow as people both by being a mentor and being mentored." — Susan Heaton-Wright 00:33:3700:33:44 Transcript of The Power of Mentoring Speaker Bios Michelle Connolly is a passionate advocate for mentoring, bringing a fresh perspective to the conversation. She believes that mentors play a crucial role in guiding and shaping our lives, serving as experienc