Fergus Williams is the first employee and (since 2020) CEO of Walking With The Wounded (WWTW), a UK charity that supports injured former members of the UK armed forces in their career transition from military to civilian life. Over the past decade, Fergus and his team have supported more than 15,000 veterans in the United Kingdom. Fergus leads Walking With The Wounded with a culture that puts the customers first. This culture was severely tested by the COVID-19 outbreak, but his team and he responded quickly and collaborated appropriately while working remotely from home. Fergus learned the value of leadership as a soldier and member of the Royal Military Academy. He realized that service is a privilege and humility is the other key element of leadership. It's about listening to other people's perspectives and being able to bring out the best in them. In the Thought Leadership Spotlight, Pete Burbidge, GM of Dale Carnegie London and Southeast UK explains how Dale Carnegie's principles led him to make a life-changing decision and move into action with a positive mindset. Like Fergus, Pete reminds us of the importance of standing by our decisions, facing the consequences, and learning from our mistakes. Join us to listen to Fergus's leadership insights on taking command of our decisions and leading with a people-first culture, gaining humility, and having a service mindset.