We're thrilled to be celebrating one of our most popular episodes. This episode really captured the attention of our listeners, and we couldn't be happier to revisit it and share it with new listeners too! As the first U.S. employee at Talkdesk, Shauna initially helped scale Talkdesk’s Marketing team, infrastructure, and activities from the ground up. In 2016 she was tapped to build Talkdesk’s Talent Acquisition function and since then has helped to scale Talkdesk to over 1,500 employees in 20 countries globally and to achieve a $10B+ valuation.  Shauna shares how her background in Marketing, doctorate in Clinical Psychology, and her Strategic Advisory role with Stanford’s School of Medicine, has influenced her development on People and Talent theory and execution. You don’t want to miss this one!  0:46 Shauna Geraghty's background  7:04 Quality over quantity in hiring  8:27 Optimizing quality of hire 13:30 How to coach hiring managers 16:59 Ideal candidate profile comparison to ideal customer profile 22:45 Predictive validity of the algorithm 26:03 Performance measurement and alignment in hiring 31:25 Improve hiring and performance reviews 33:02 V2M2: vision, value, methods, and metrics 39:22 The magic number metric: candidate quality score multiply it by candidate difficulty score Thank you to our sponsor, SecureVision, for making this show possible! Our host James Mackey Follow us: https://www.linkedin.com/company/82436841/ #1 Rated Embedded Recruitment Firm on G2! https://www.g2.com/products/securevision/reviews Thanks for listening!