“We can help people through this journey…of uncertainty and negativity.” - Shelagh Ell In programs that teach Adult Education and Workplace Learning, the first module is typically Needs Assessment - for good reason! Needs assessment is a skillset that goes beyond interviews and checklists - it requires a healthy dose of EQ and an ability to speak your customer's language (and not throw them off with yours). Listen to this episode for the story of how my guest has learned over time to build trust with her internal customers and to truly recognize what makes each of them unique.   My guest is Shelagh Ell who is the Director of Talent Management at ATCO in Alberta Canada. Shelagh and her team are responsible for creating Talent programs that work across a very diverse set of business lines across many countries covering functions such as electricity and gas, and regulatory, among others. The complexity is high and the opportunity to make a difference is huge. In this episode of Talent Management Truths, you’ll discover: 🍏 What “Chain Your Brain In” means 🍏 How needs assessment is a transferable skill set 🍏 The connection between customer service and talent management   About Shelagh Ell:  Shelagh Ell is an experienced Talent Management and Learning & Development practitioner. Driven by innovation, she takes pride in creating HR strategies, programs, and initiatives that support corporate culture and make the organization an employer of choice.  Shelagh had an unconventional start to her career as a senior leader in Talent Management, originally training and working as a financial advisor.   As Director, Talent Practices, her goals include cultivating a growth mindset, developing future ready leaders, increasing well-being, and promoting a diverse workforce. In addition to her primary functions, Shelagh has been recognized by Canada’s Safest Employers for best wellness and psychological safety program. Links Shelagh Ell on Linkedin:  https://www.linkedin.com/in/shelagh-ell-66bb2351/  Book: Emotional Intelligence by Daniel Goleman Josh Bersin: Insights on Work, Talent, Learning, Leadership, and HR Technology: https://joshbersin.com/  Kirkpatrick’s Levels of Evaluation: https://www.kirkpatrickpartners.com/the-kirkpatrick-model/  Are you ready for REAL support? Do you want MORE inspiration, MORE influence and the ability to be MORE impactful in 2022?   Consider joining The Talent Trust: A 6-month program EXCLUSIVELY for Talent leaders who are ready for unparalleled and meaningful peer support, mentoring,  inspiration and results.   Click Here for details and to set up a call to discuss if it's right for you.   Stay Connected Like what you’ve heard?  Click here to subscribe in iTunes for more episodes to inspire you in your work facilitating the growth and potential of others!  You’ll hear about strategies and tools, successes and failures from other Talent leaders working the field today, just like you.   I would be extremely grateful if you left a review on iTunes so that others can find the show and elevate their impact too! Just click here to review, select “Ratings and Reviews” and “Write a Review. ” Thank you! Follow me LinkedIn: https://www.linkedin.com/in/lisa-mitchell-acc-ctdp-7437636/  Instagram: @greenappleconsulting  Facebook: https://www.facebook.com/greenappleconsulting.ca  FREE Intentional Influencing Assessment https://www.greenappleconsulting.ca/influencing-assessment-1