In the sixth episode of the "Security MVP Insights" series on the TalkingSecurity podcast, hosts Frans Oudendorp and Pouyan Khabazi welcome special guests Pablo Chacon and Katie Ryckman. Both esteemed professionals at Microsoft, Pablo and Katie lead the Customer Connection Program (CCP), playing a pivotal role in fostering collaboration between the community, MVPs, and Microsoft. During this insightful episode, Pablo and Katie delve into their work with the CCP, sharing how they bridge the gap between Microsoft's internal teams and its diverse user community. They discuss the importance of community engagement, the impact of feedback from MVPs, and the initiatives they have implemented to strengthen these connections. Episode Highlights: 0:00 Intro with music 0:28 Introduction of the Episode 1:16 3 questions in 1 1:34 Katie - Journey to the current Role 3:13 Pablo - Journey to the current Role 7:15 The beginning of Intune 8:12 What is the Microsoft Customer Connection Program (CCP) 20:22 Specific challenges or cultural differences that impact the work 28:26 What trends do we foresee in the cybersecurity community 32:47 Advice for IT and Security professionals to get more involved in the community 40:49 Personal or Professional goals 41:26 The goals from Katie 42:20 The goals from Pablo 44:00 Thanks to Katie and Pablo 45:10 Closing the episode 45:39 Outro with music This episode is a must-listen for anyone interested in the dynamics of community building within the tech industry. Subscribe to the "Security MVP Insights" series and stay tuned for more in-depth discussions on bridging the gap between technology providers and their users. Connect with Pablo Chacon - https://www.linkedin.com/in/pjchacon/ - and Katie Ryckman - https://www.linkedin.com/in/katieryckman/ - on LinkedIn to learn more about their work with the Customer Connection Program at Microsoft. Join the CCP Program - https://AKA.MS/joinCCP Stay informed and engaged with the latest trends in cybersecurity and community collaboration by tuning in now!