Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Megan asks: I have a question about how to handle an incident that occurred in one of my units. Some event or incident occurred that caused significant damage. This included wall repairs, couch cleaning, rug cleaning, and replacing some of the unit's supplies and decor. What are the steps that we can take through Airbnb? How do we charge this to the guest? And then, where do you go from there? (00:01:15) Megan Asks About Damage Claims at Her Airbnb Property (00:01:54) How to Effectively Document Damage at Your STR Listing (00:06:38) Research & Review Steps Prior to Making an Airbnb Damage Claim (00:08:14) Tips for Writing a Vacation Rental Damage Claim Invoice (00:09:24) Final Steps to Getting Reimbursed for Damaged Items in Your STR Property Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com. Resources: • Click here for full show notes • Vacation Rental Damage Waiver Programs 101 #374 • Video: Damage Claims: Airbnb Hosting Hot Tips! • Airbnb Essentials Checklist: hostchecklist.com Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Quiz | Take our quiz to reveal your hosting personality style! Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbook