This is The 311 podcast. I'm your host, Paul Bellows. This is a show about the people that make digital government work. If you'd like to find out more, visit yellowpencil.com. Today, my guest is Miki Stricker-Talbot. Miki is responsible for intrepreneurship and strategic design in the citizen services branch at the city of Edmonton.You may ask what intrepreneurship is and my answer is keep listening. That's what we'll be talking about. In addition to organizational design, kindness, privileg...