In episode four of The Airbnb Superhost, Neil Harvey delves into the significance of being a Superhost on Airbnb. He explains the criteria for achieving Superhost status, the benefits that come with it, and the impact it has on booking rates and revenue. Neil emphasizes the importance of exceptional customer service and maintaining high standards to qualify as a Superhost. He also introduces the concept of the new Guest Favorite Badge, which further enhances a listing's appeal to potential guests. Through sharing his own experiences and insights, Neil offers valuable tips and secrets to help hosts not only become Superhosts but also strive for the coveted Guest Favorite status. KEY TAKEAWAYS Becoming an Airbnb Superhost comes with numerous benefits, including increased visibility, trustworthiness, and potential for higher occupancy rates and daily revenue. To qualify as a Superhost, hosts must meet specific criteria set by Airbnb, such as hosting a minimum number of trips, maintaining high response rates, low cancellation rates, and receiving positive reviews. Airbnb has introduced a new feature called Guest Favorite Badge, which evaluates individual listings based on guest ratings and is updated daily, providing potential guests with real-time information on the property. The key to success as a Superhost lies in providing exceptional customer service, as service is remembered long after the price is forgotten, ultimately leading to higher guest satisfaction and more bookings. Superhost status rates hosts based on their response rates, cancellations, booking frequency, property management, and guest happiness, emphasizing the importance of maintaining high standards to attract guests. BEST MOMENTS "Being a Superhost comes with a lot of upside and real-time perks. Superhost, a hero, yes, perceived to be more trustworthy and reliable because of the strict criteria that you've got to adhere to on a consistent basis in order to qualify." "Superhost status rates you as a host. It's about your response rate, your cancellations, the frequency of bookings you're attracting and how you manage your property and ultimately the happiness of your guests." "Superhost secret number four is: The service is remembered long after the price is forgotten." "If you want to pay all your bills and enjoy a host of new thrills, at the end of the day, the size of your pay will be set by your people skills."   ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.  Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actiona