Today I welcome fellow Canadian Michael Hartley to the show. Michael is the director of InterKnowlogy, mining and energy. And that is a firm that operates at the intersection of risk management, human factors and data science to enhance decision-making. This conversation covers a wide range of fascinating stuff, mostly about how decisions get made during complexity and crises, mostly from Michael's background in energy and mining. However, the insights are applicable to a huge number of other contexts. And we cover the importance of decision making and critical thinking, understanding when decisions get made in organizations, data quality and presenting information, managing crises, AI and much more. Show Notes: Michael on LinkedIn InterKnowlogy Books and Papers "Thinking in Systems: A Primer" by Donella H. Meadows Amazon Link "The Black Swan: The Impact of the Highly Improbable" by Nassim Nicholas Taleb Amazon Link "The Fifth Discipline: The Art & Practice of The Learning Organization" by Peter M. Senge Amazon Link Concepts and Tools Goodhart's Law Goodhart's Law Explained Cynefin Framework by Dave Snowden Cynefin Framework Overview Scenario Planning Scenario Planning Overview Additional Resources Deepwater Horizon Incident Wikipedia Article Shell's Scenario Planning Shell's Scenario Planning Page Resilience Engineering Resilience Engineering Association _ _ _ _ Like what you heard? Subscribe to The Decision-Making Studio Podcast Sign up for our Decision Navigators Course Join our Aug 13th Webinar