We caught up with Dr Fiona Kelly, lead author of a new guideline from the Association of Anaesthetists and the Difficult Airway Society on human factors in anaesthesia. The guideline and narrative review were published and launched live at the Winter Scientific Meeting in London today and there are several actions that we can all take today to impact patient care.  Time to place less reliance on individual and team excellence to deliver high-quality patient care? We think so. Both papers are free to access and worth reading in full for all.