Episode 17 - What's next for CX? With CSG - Listen - The

Episode 17 - What's next for CX? With CSG

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Description

"Customer Experience" is an endlessly evolving term in telecom, with new technologies and situations creating ever-increasing expectations for telcos to meet. What are the latest trends and techniques available to operators in their pursuit of that NPS-boosting "excellence in customer experience"? John Abraham returns with guest Chad Dunavant, Chief Strategy Officer at CSG International. Robert Curran hosts. Hosted on Acast. See acast.com/privacy for more information.

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