In this episode, Akshay Anand and Roman Jouravlev talk about the latest publication, ITIL 4 Leader: Digital and IT Strategy, with Lead Editors David Cannon and Erika Flora. They discuss the thinking that shaped the development of the book and the changes students can expect when taking a training course. This episode also includes a new feature where we highlight members of our global ITSM community. This time, you’ll hear from Aprill Allen (a.k.a. Knowledgebird), who tells us about her career and shares some tips.