There are several ITSM tools available today, many of them offering similar features through different user experiences. In this episode, AXELOS’ Akshay Anand will discuss a number of ITSM tools questions with his guests, including: How has the use of ITSM tools changed over the years? Where is the market headed, and what can we expect to see from vendors (both large and small) in the coming months and years? Join Akshay and his guests Ken Connally, Principal Technical Product Marketing Manager at Atlassian, Jon Stevens-Hall, Principal Product Manager at BMC Software, and Jay Srinivasan, Co-founder and CEO, atSpoke as they discuss these topics and more. This week’s “shout-out” goes to Nargis Mirza, Lead Delivery Manager at the Home Office.