Episode Summary: This episode with hosts Emily Kay and Dale delves into the chaotic Optus outage of November 8, 2023, in Australia. Taking down emergency services, businesses and train lines - we look at the response and why it lead to a very public firing!Outage Overview: An in-depth look at the Optus outage timeline and its wide-reaching effects.Ripple Effects and Real-Life Consequences: Exploring the outage's impact on essential services, businesses, and the general public.Corporate Response and Apologies: Analyzing Optus's communication and apology strategy post-outage.Technical Causes: Understanding the technical failures that led to the outage.Resilience: Should the government have more of a role in this space... particularly in Australia.📕Show Menu - https://bit.ly/bcpshowmenu The Big Con Podcast: Emily and Dale are bringing you in on the Con. Strategy doesn't have to be something only those who master PowerPoint can do; we're making it approachable to everyone! The Big Con podcast is dedicated to demystifying and simplifying the world of strategy, exploring the businesses and individuals who've either harnessed it for success or missed the mark. Subscribe and follow today to get all new episodes in your feed immediately.