Kevin M. Hoffman, VP Design at Capital One, and author of Meeting Design, is Jeffrey Zeldman’s guest. “Design is not the end result.” How to assert control when you feel powerless. This one weird trick that can resolve conflict in difficult meetings. The relationship between meetings and change. Hacking your meetings, hacking your company culture. Five kinds of bad meetings. Escaping our biases, assumptions, and patterns. How illustration changes writing. A Jeff Veen joint. Designing an environment that lets people succeed. How design is like music and why you are not Prince. A new way of writing a book.