When clients are upset, how do you respond? Every building company experiences complaints. Approached the right way, upset clients can be turned into raving fans who refer more projects to you. Which means complaints can fuel your construction business growth.   In this episode you’ll discover: ✔ Why angry clients can lead to construction business growth. ✔ Critical skills that de-escalate situations to win clients over so you can grow your building company ✔ The expectation vs. experience formula: small actions that boost client satisfaction in your building company ✔ When to never reply to angry clients (almost every construction company owner makes this mistake) ✔ PLUS: Empathy “secrets” that get you the outcome you want more often We’ve spent 19 years helping thousands of construction businesses grow. There isn’t a scenario we haven’t seen. So, if you’ve ever struggled with client complaints — be sure to tune in to this episode and take advantage of our tips.   Highlights 01:10 - Turn angry clients into fans 03:05 - Reduce client complaints 04:30 - Tips for client conflict resolution 08:20 - Building deeper trust 10:30 - Leveraging team   Our construction business coaching has helped 2,500+ building companies succeed. Subscribe to The Builder's Ladder Podcast for weekly, actionable insights — tailored to help you grow a profitable construction business.   Get your free 10-step sales framework to close more deals: https://info.theprofessionalbuilder.com/10step-sales-process   Get your business health audit + free resources (including website audit) here:  https://www.theprofessionalbuilder.com    https://www.facebook.com/groups/TPBmember: https://www.facebook.com/TheProfessionalBuilder See omnystudio.com/listener for privacy information.