VA’s customer experience (CX) strategy; A Conversation with John

VA’s customer experience (CX) strategy; A Conversation with John Boerstler

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What is the customer experience (CX) strategy for the US Department of Veterans Affairs? How has VA increased its Trust Index? What is the VA doing to enhance its employee experience? I’ll explore these questions and more with John Boerstler, Chief Veterans Experience Officer, U.S. Department of Veterans Affairs

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