Join Tim Russell from CDW as he sits down with Laura Ball, CX and AI Lead for EMEA at Zoom, to explore the growing impact of AI in both customer interactions and employee support. They discuss how AI is reshaping the way businesses engage with customers, streamline support processes, and enhance overall experiences. The conversation also dives into the rapid advancements in AI technologies and their perspectives on where AI is headed in the future. A must-listen for anyone looking to harness the power of AI in the modern workplace.