This episode of the CFO Playbook features an interview with Chris Voss, Founder and CEO of The Black Swan Group. Previously, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation and the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. In this episode, Chris and I talk about how he became an FBI hostage negotiator, what a CFO can learn from negotiation, and the three biggest mistakes to avoid when negotiating.