Are you providing a journey customers love? Or are you just another average company that most customers love to hate? Steve discusses his formula of success that has made him millions of dollars – the customer journey. He discusses the importance of focusing on providing a positive customer experience during the entire customer journey from start to finish. He shares best practices for improving the customer experience at every step of the process. In this episode, Steve discusses:  The importance of positive customer experience throughout the entire customer journeyHaving a quality website that is easy to find and navigatePromptly answering phone calls, timely responding to emails, and making the sales process easy for clientsHaving polite, direct conversations with prospects and listening to them instead of rushing to sellHaving regular communication during the project timeline by providing status updatesBeing transparent about the process and what clients can expectBeing on time and following through on promisesTips for professional appearance and interactions during the workCalling clients back – after a few days, a few weeks, and three months later – to ensure satisfaction and get feedbackExceeding expectations through attention to detail, like thorough clean up Resources: 💰 You didn’t become a contractor to struggle financially. Download our worksheet and start calculating a 50% gross profit on every job. It’s time to get your shit together! https://thecontractorfight.com/50/  💸 Grab your copy of our FREE Contractors Guide to Spotting Cheap Prospects here: https://thecontractorfight.com/cheap  == Join us in BATTLEGROUND == Everything your contracting business needs in one comprehensive program with three main focus areas: Leadership, Communication, and Numbers. For more info, check out: https://TheContractorFight.com/Battleground  == Get your questions answered and connect with other contractors building stronger businesses in The Contractor Fight: https://thecontractorfight.com/facebook  == Grab the Gear == https://gear.thecontractorfight.com/  == Find Us on Social Media == YouTube: https://www.youtube.com/c/TomReber  Instagram: https://thecontractorfight.com/ig  == Rate the Podcast == Help your fellow contractors find the podcast! Please leave a rating/review!  Apple Podcasts   Spotify