Elevate CX with a Human-Centered Approach with Lee Becker, SVP and

Elevate CX with a Human-Centered Approach with Lee Becker, SVP and GM, Public Sector at Medallia

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Description

This episode features an interview with Lee Becker, SVP and GM of Medallia’s Public Sector. In this episode, Lee talks about the federal government’s cross-agency initiative to improve CX, shares advice for managing CX across several departments, and explains why a human-centered approach sets the stage for success.

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