Recapping The Unpredictable Year of CX with Ian Faison; CEO of

Recapping The Unpredictable Year of CX with Ian Faison; CEO of Caspian Studios

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Ian Faison, CEO of Caspian Studios joins Phil to recap the first four episodes of The Customer Experience. Ian talks with Phil about the four major trends in the CX industry and how each of our guests handles them.

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