Description My guest today is Bob Koonce. Bob is the founder of High Reliability Group, which he created after serving 20 years in the United States Navy. Bob's distinguished naval career included serving on five different nuclear fast attack submarines and culminated with him being given command of the USS Key West, a $2 billion nuclear-powered Los Angeles-class fast attack submarine. Following his retirement from the Navy, Bob has worked in a variety of leadership roles, primarily in the energy industry, where he has led business development, project management, and consulting efforts for large and small companies. Bob is an expert in the leadership of high-reliability organizations and a co-author of the book, "'Extreme Operational Excellence,' which focuses on the culture of the United States nuclear submarine force. Our conversation today focuses on utilizing specific techniques he learned in the nuclear submarine community to drive the culture of high reliability organizations.  Contact Info Bob Koonce President and Founder High Reliability Group LLC 312-859-9311 www.hrghro.com linkedin.com/in/bobkoonce Books Recommended Extreme Operational Excellence: Applying the US Nuclear Submarine Culture to Your Organization: DiGeronimo, Matt, Koonce, Bob: 9781478778127: Amazon.com: Books Amazon.com: The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition: 9780071741415: Steven J. Spear: Books Timestamps Timestamps 00:01:55 Nuclear Submarine Culture 00:10:50 Methods of Developing Positive Culture 00:15:30 Authority and High-Risk Decision Making 00:22:40 Importance and Reinforcement of Lessons Learned 00:31:15 Bob’s Most Important Habit 00:31:50 The Most Important Element of Building an Effective Team 00:32:13 What Should Every Leader Know?