Why does your law firm need documented standard operating procedures? Sharon Nelson and Jim Calloway find out with guest Catherine Sanders Reach. Catherine outlines the common problems that arise when operating procedures are lacking and explains how to create a ‘law firm cookbook’—plus, which tools will help—to cultivate dynamic efficiency in your firm. Learn more from Catherine’s recommended articles: Your Firm Cookbook: Why and How - North Carolina Bar Association (ncbar.org) Unseen Risks And The Great Reshuffling - North Carolina Bar Association (ncbar.org) What You Need to Know About Project Management - North Carolina Bar Association (ncbar.org) Catherine Sanders Reach is director at the Center for Practice Management at the North Carolina Bar Association, providing practice technology and management assistance to lawyers and legal professionals.