This episode explores the transformative role of Digital Twin technology and Decision Intelligence in Business Support Systems (BSS). Fahri Kercek, Head of Product Strategy at Etiya, discusses how Digital Twins, particularly the Digital Twin of Customer (DToC), empower telecom operators and other industries to deliver hyper-personalized customer experiences, enhance decision-making, and drive operational efficiency. Listen to the episode to learn:The role of digital twin technology in telecom networksThe history of digital twin technology and its most popular use cases todayThe adoption of DToC in real-world applications, and its benefits and outcomesWhat operators need to deploy digital twin technologyOther industries that can benefit from digital twin technologyThe 'humanization of AI' and how it relates to the digital twinThe future of AI in telecomsTo learn more, check out Etiya’s Digital Business Platforms