In this episode, host Leanne Hughes welcomes Mel Loy, the founder and host of Hey, Mel Comms and Training, a small agency fueled by boundless energy. Mel has over 20 years of experience in communications across various sectors and specializes in building communication capability through coaching workshops and creative thinking. She is also a co-owner of a gym and the president of the Queensland chapter of the International Association of Business Communicators. What You Will Learn: In this far-ranging conversation, Mel shares her journey from working in corporate communications to becoming a freelance consultant and workshop facilitator.  You’ll also hear us discuss: The importance of staying calm in crisis communication and workshop facilitation, and how to manage unpredictable situations effectively.Insights into building communication capability through coaching workshops and creative thinking, based on over 20 years of experience in the field.The parallels between crisis communication and facilitating sessions, including the need for composure, problem-solving, and quick adaptation.How being a group fitness instructor can enhance facilitation skills, including the ability to energise participants, create connections, and handle unexpected challenges.Tips for preparing for workshops and managing the tension between designing content and ensuring a smooth, confident delivery, including time-blocking, creating run sheets, and prioritising self-care.About the Guest: Mel Loy Mel Loy is an expert in change, crisis, and internal communications, demonstrating a strong passion for fostering capability within teams and organisations. With a focus on creating better stakeholder experiences through effective communication, trust-building, and reputation management, Mel, along with the team at Hey Mel! Communications & Training, has collaborated with numerous prominent corporate and non-profit brands in Australia.  Mel brings over 20 years of experience in the communications and public relations sector, having worked in the UK and Australia across diverse corporate, non-profit, and government organisations.  Episode Links: LinkedIn: Mel Loy on LinkedInInstagram: https://www.instagram.com/heymel.comms/?hl=enWebsite: Hey Mel! Comms and Training Podcast: Less Chatter, More MatterFlip Chart Facebook Group: Join the community of facilitators at https://www.facebook.com/groups/flipchart/My new book is out: The 2-Hour Workshop Blueprint: Design Fast. Deliver Strong. Without Stress.Write an Amazon review, and I'll invite you to two webinars (value $299 each). The 4-Week Workshop Sprint: Let’s spend four weeks together, to make your workshop the best thing ever, and something you’re incredibly proud to showcase, host, and share with the world. Find out more about the programLeanne's new book: The 2-Hour Workshop Blueprint is out now! Support the show