A ground transportation program considers many factors–from the client and the operations team to the vehicles and the people. It starts from the moment an opportunity opens up with the customer until the plan is in action. What does a good ground transportation program look like? How can the program stay ahead of the curve as the future brings new changes? In this episode, Alicia Paine, Head of Operations of DPV Transportation joins the Future of Ground Transportation Podcast to answer these questions. Here are some power takeaways from today’s conversation: Women can bring new perspectives to transportation The importance of consistency Have an honest conversation with the customer Create an enjoyable work environment Put in the effort before the launch for its success Start now and get ahead of the future Episode Highlights: [04:08] Women in the Transportation Industry Alicia has been in the transportation industry for 15 years. She faced challenges as a mom and a woman in a male-dominated field. Despite this, she won’t change herself to fit in. It’s being different that allows her to bring new perspectives and approaches into the industry. [06:52] Plans and Processes The implementation plan and processes should always be consistent. This ensures that the team can consistently deliver their best work no matter the size of the project. The first step in this process is to engage the sales team and keep the operations team up to speed. At the same time, identify what’s needed. During implementation, the teamwork of different departments leads to a smooth execution of the plan. [12:15] The Do’s and Don'ts in Transportation Alicia has multiple tips and insights into running transportation operations: Set metrics and deliverables to give a realistic timeframe Talk to the client about the faith and trust within the transaction Purchase consistently from a manufacturer Good work culture and competitive compensation can attract talented employees Mitigate risks by putting in the effort before the launch Regular customer service training can help stop issues before they happen [24:22] Getting Ahead of Future Curves GPS tracking and routing, safety and compliance, and data accessibility are three critical systems that will be important for years to come. Autonomous transportation can be years away but it will happen. It’s important to start thinking about the benefits, risks, and challenges now. Getting ready for the future can put the program at the lead of transportation, rather than following from behind. Notable Quotes: [04:56] “Resist the desire to change yourself to fit the industry.” [08:46] “With any good implementation plan, it requires teamwork,” [17:14] “You really got to get scrappy with how you're approaching it to be prepared and ahead of the curve.” [28:59] “Once you're behind, there's no catching up.” Resources Mentioned: Lean In by Sheryl Sandberg Connect with Alicia on LinkedIn About the Guest Alicia Paine, CPP is the Head of Operations at DPV Transportation. She's one of the leaders in ground transportation and has expertise in consulting and project management. Connect with Alicia on LinkedIn.