Jennifer Pahlka, the former Deputy CTO of the United States, founder of Code for America & author of “Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better” joins the show to discuss why governments at all levels produce poor quality online services in the United States, that become quickly antiquated & cost of fortune. We also talk about how industrial-era culture limits government's ability to handle the challenges of the 2020s, the gap between the promise of the digital age and actual results, and she shares lessons from her time addressing governmental failure at the local, state, and federal levels.