The One with the State of Indiana CX Chief - Listen - The

The Government Huddle with Brian Chidester

The One with the State of Indiana CX Chief

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Justin Davis, Associate Chief of Customer Experience at State of Indiana Department of Workforce Development (DWD) joins the show to discuss how artificial intelligence is changing how the agency is supporting the state’s resident experience and service delivery. We also talk about his approach to effectively drive programmatic change within an organization and what it will take to deliver predictive digital experiences to all citizens.

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The Government Huddle with Brian Chidester

Published 06/26/24

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