Teri Takai, Former Chief Information Officer for the US Department of Defense, State of California, & State of Michigan & the SVP at e.Republic’s Center for Digital Government joins the show to discuss the current drivers of change in government modernization. We also talk about what “putting the citizen in the center” really means to a CX leader, how she has seen this focus change since she joined government, and what she sees being the biggest opportunity for artificial intelligence in the public sector.