Partly accelerated by the pandemic, many government organisations say their relationship with citizens is changing - but how is that playing out in the design and execution of digital services?    Made Tech's Head of Design, Harry Scott-Trimble, joins us on the show to explore new delivery channels and changing expectations for service delivery in the public sector. Catch the on-demand replay of the panel discussion 'Citizen Experience Management' to learn from the experiences of Norfolk County Council, the London Borough of Haringey, and Cornwall County Council.