Simon Daly, Employee Experience Strategist at Qualtrics, joins us to explore some of the key aspects of People-Centric Transformation in the public sector. He shares his insights on 5 key steps to putting employees at the heart of a successful Government transformation strategy:   - Look at change holistically from the perspective of employees  - Listen at the right moment and in the right way  - Get smarter at analysing feedback and routing it to the right people  - Take action! - Communicate what you’re doing