#69 - Successful Public Sector Service Automation - Rachel Lane, Medallia
Listen now
Description
Rachel Lane - Principal Head of Global Contact Centre Strategy at Medallia - joins us on this episode to run the rule over service automation in the public sector.    What are the biggest benefits to citizens and end users from the automation of services?   How well are Government organisations currently tackling Service Automation?    What are the common challenges and how can they be overcome?   How can public sector organisations ensure that digital solutions are inclusive and don’t leave anyone behind?
More Episodes
Chris Cope, Digital Programme Director at the Environment Agency, and Ed Pikett, Director Central Goverment Technology and Transformation at Hitachi Solutions Europe, sit down with Editor Sam Birchall to discuss how public sector organisations can step away from building systems from scratch, and...
Published 12/07/23
Published 12/07/23
Generative AI, popularised by ChatGPT, creates content by learning from a vast corpus of existing content and then using patterns from that data to generate fresh content - and has the potential to transform information retrieval across government data silos, and internal and citizen-facing...
Published 11/10/23