#81 Transforming Citizen Experience - Neil Bacon, Adobe - Listen -

#81 Transforming Citizen Experience - Neil Bacon, Adobe

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Neil Bacon, Principal Digital Strategist at Adobe, joins our Managing Editor Tim Coulthard to discuss the evolution of Citizen Experience as a key area of focus in public services. How have user needs and expectations changed and what kind of relationship are citizens looking for with Government? What are the main areas government can improve the Citizen Experience in the design and delivery of public services?

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