The Department for work and Pensions is a true 'cradle to grave' government agency, interacting with citizens at countless points in their lives. With an annual spend of £190 billion and so many services to deliver, identifying opportunities to use innovative digital solutions is a game-changer for DWP.   In this episode, Jeremy Edwards, Deputy Director, Head of Digital Channels, at DWP Digital explains how his team harnesses the opportunities of digital automation, all while maintaining focus on the end user's experience.   Learn more from Jeremy and DWP Digital when he joins us at the Citizen Experience Show for the panel session 'Service Automation: The Future of Self-Service' on 11 November. Register free here: https://cx.govx.digital/talks/service-automation-future-of-self-service/