Welcome to Episode Five of “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” Listen as husband-and-wife team Ashleigh and Michael Donald draw on their 40 years of combined experience in global hospitality to share insights and stories from a dynamic industry. Whether you’re just starting out, seeking growth, or venturing into entrepreneurship, we hope that this podcast can help provide some guidance from real-life experiences. Each episode will offer practical tips and engaging discussions to help you navigate the world of hospitality. Key Highlights from Episode Five: 🔹 How guest reviews can impact bookings and ADR 💼 🔹 The role of Google and Booking.com in boosting visibility & SEO 📈 🔹 Why authentic reviews and personalized responses are key 🔑 🔹 Tips for using sentiment analysis and gamification to increase reviews 🎮 🔹 How to handle fake reviews and turn feedback into opportunities for growth 💡   Connect with Us: Email: ⁠⁠[email protected] Website:⁠⁠ www.gohalo.co.uk⁠⁠ Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠ LinkedIn: ⁠⁠Halo Business Consulting⁠⁠ Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject on a future episode. We would love to invite fellow hospitality professionals and entrepreneurs join us on future episodes so please DM us via socials or email [email protected] if you are interested