Espisito and Koblik, the husband and wife owners of Otis Interiors in Guelph, Ont., have discovered a better way of doing business. They leverage their creative and operational expertise with a careful design plan including intensive homeowner consultation, milestones, acquisition of all permits and drawings and a payment and procurement schedule to achieve a high level of preparation before anyone swings a hammer. The process could take as long as a year, but the result is happier clients, a smoother and more profitable process for the organization and higher quality results. Listen to them talk about their professional approach and how others might join the party.