In this episode, we talk to Ed Cox, a patient safety specialist at the Trust, about the launch of the Patient Safety Incident Response Framework (PSIRF) and what it all means for staff and patients. Ed explains why this new approach to responding to incidents is being taken, the background behind it and what the overall aim of the scheme is going forward. Thanks for listening and don't forget to come back for a new episode each Monday! Let us know what you thought of this episode or what else you'd like to hear about from across the Trust by tweeting us at @HillingdonNHSFT. For all the latest Trust news and information check out our website - www.thh.nhs.uk/