In this episode of The Hustle Podcast, host Justin Harrison talks with Warren, a small business owner from Pietermaritzburg, about managing customer dissatisfaction and cash-on-delivery (COD) payment problems. Key strategies discussed include managing customer expectations through proactive communication, considering rejecting non-viable jobs to preserve the business's reputation and under-promising to over-deliver. The episode also touches on dealing with corporate customers who delay payments, strategies for COD businesses, and the concept of potentially 'firing' customers who consistently fail to pay on time. 00:00 Introduction to The Hustle Podcast 00:31 Navigating customer dissatisfaction and expectation management 02:45 The COD conundrum: ensuring prompt payment 06:01 Streamlining invoicing and payment processes 07:16 Dealing with corporate customers and late payments 09:31 Wrapping up and staying motivated