Welcome to the Laundromat Resource Podcast! In this episode, join host Jordan Berry as he sits down with industry experts Whitey and Jon Schemmel to discuss the challenges and strategies of running a successful laundromat business. From customer relations and managing rising costs to building strong supplier relationships and embracing automation, our guests share valuable insights and advice for both current and aspiring laundromat owners. Tune in for an engaging conversation packed with industry wisdom and actionable takeaways. In this episode, Jon, Whitey, and Jordan discuss: 00:00 Networking led to buying a laundromat quickly. 06:15 Improving store experience for customers and ROI. 13:53 Equipment retooling and creative financing for growth. 19:21 Rundowns of omni mats, drainage, and plumbing. 21:40 Competition leads to customer base challenges. 29:22 Operational strategy for 24/7 store management. 34:19 Automatic synchronization of store operations for customer convenience. 38:21 Differential pricing based on business considerations explained. 45:44 Discussion on customer service policies and pricing. 53:17 Automating systems for efficiency, managing processes effectively. 59:23 Timely payments vital for vendor support, scaling success. 01:01:17 American changers have cameras to monitor collections. 01:09:34 Noticing customers leaving credit cards in machines. 01:14:24 Respect and kindness lead to better service. 01:16:23 Unexpected radio ad brought significant business growth. 01:22:07 Underpriced laundry caused challenges, price strategically. 01:28:33 Provide free cleaning products for happy workers. 01:35:36 Share to connect and grow your business. 01:42:47 Prospective store owners should familiarize themselves with laundromats. 01:45:00 Thanks for being a valuable industry resource. Show Notes- https://laundromatresource.com/show141 Resources www.linkedin.com/in/jon-schemmel Show Sponsors AtmosphereTV- 50+ channels of positive, fun TV programming, allowing you to cut your cable bill and create a great atmosphere in your laundromat! Get the registration fee waived by using this link! https://atmosphere.tv/partner/laundromat-resource Connect With Us YouTube Instagram Facebook LinkedIn Twitter TikTok