In this episode, Dr. David Munch, Senior Vice President and Chief Clinical Officer for Healthcare Performance Partners (HPP), talks about how he got started as a lean consultant and his early experiences. He talked about and addressed the four steps of process improvement: discovery, design, deployment, and sustainment. He defines leadership and management and why they require special attention at all times. David's favorite book is "Leadership on the Line: Staying Alive Through the Dangers of Leading Book by Marty Linsky and Ronald Heifetz", have you read it? Check out all our guests book top book recommendations here" and let us know your favorite.   https://theleaneffectpodcast.com/ https://www.facebook.com/TheLeanEffectPodcast https://www.facebook.com/groups/272448766629082/ https://www.linkedin.com/company/the-lean-effect-podcast/ Insta: @theleaneffectpodcast Twitter @TheLeanEffect Guest: David Munch [email protected] https://www.linkedin.com/in/david-munch-a42705a   Host: Mark Dejong: https://www.linkedin.com/in/mark-de-jong-investor-lean-advisor-0288695/ [email protected] https://www.4ppartners.ca Phone: 1-778-807-9691