In this episode of The Negotiation, Todd Embley interviews Pier Smulders, a digital and e-commerce expert with extensive experience in the Chinese market. They discuss the evolving landscape of e-commerce, particularly focusing on the opportunities for Australian and New Zealand brands in China and Southeast Asia. Pier shares insights on the importance of e-commerce as a channel, the cultural differences in consumer behavior, and the necessity of having a solid partner when entering new markets. The conversation also touches on Alibaba's diverse business model and its competitive strategies in the global market. Takeaways China is the most important export market for Australia and New Zealand.E-commerce is essential for reaching a vast customer base in China.Cultural differences significantly impact e-commerce strategies.Partner selection is crucial for success in new markets.Brands must be adaptable to the fast-evolving Chinese market.Cross-border e-commerce offers unique opportunities for foreign brands.Shopping in China is often seen as a form of entertainment.Southeast Asia presents a viable expansion opportunity for brands familiar with China.Learning from competitors can provide valuable insights for market entry.Consumer choice is enhanced by increased competition in the e-commerce space.Sound Bites "China is for both countries by far the most important export market.""Shopping is entertainment and entertainment is shopping in China.""You have to be much more nimble and change all the time.""Alibaba is better off empowering its retail partners.""Consumer choice becomes really important.""China evolves faster than many other markets.""Partner selection is so important.""You need a good partner to navigate the complexities."