People won’t follow you if they don’t trust you. Trust has an enormous impact on organisations and our effectiveness as change leaders. My guest this week is the spectacular Melanie Marshall. Melanie is an author, speaker and coach who specialises in helping organisations build high performing cultures and trust transformations. Melanie has extensive public sector experience in complex, large-scale organisations, and private industry experience. In this episode, Melanie is here to talk about how to build trust when leading change. She defines trust in organisations as a personal decision that you make for something you haven’t experienced yet, it’s contextual and is based on your previous experiences alongside your current situation. A Harvard Business Review article found high trust organisations reported 50% higher productivity and more than 100% higher energy at work from employees. When you understand the impact of trust in the organisational context, it’s definitely tangible and has dollar figures attached. Melanie takes us through the signs of an organisation with and without trust, recovering from a toxic workplace, the 3 Cs of trust (connection, clarity and commitment), the different types of transformations and her Heart and Soul Model with 9 core competencies (honesty, empathy, accountability, reliability, trust in yourself and others, sincerity, openness, understanding and a lasting focus). You’ll find so much value in our conversation today, especially Melanie’s trust questions. Head over to her website and check out her book to find out how to build trust in both the organisation and your change strategy.   LINKS: Connect with Melanie Marshall:  Website: https://melaniemarshall.com.au/  LinkedIn: https://www.linkedin.com/in/melaniemarshallaustralia/  Book: Trust: The foundation for Healthy Organisations and Teams Connect with me:  Website:https://www.everchange.com.au/ LinkedIn:https://www.linkedin.com/in/drkatebyrne/