How do you deal with difficult people to create better harmony at work? Amy Gallo is a workplace expert, speaker, and contributing editor at Harvard Business Review. Her work specializes in effective communication, interpersonal dynamics, gender, difficult conversations, and feedback. Her bestselling book, “Getting Along,” delves into the challenges of working with difficult people and gives insight on how to communicate empathetically in order to create a positive working environment.  In this episode, Amy Gallo talks about the eight archetypes of difficult people, developing interpersonal resilience, and how we need to be open-minded in order to find common ground and collaborate to work together. Here is Amy Gallo sharing how to deal with difficult people on this week’s episode of the Non-Obvious Show.