Daryna Kulya is the Co-founder of OpenPhone, the world’s best business phone This episode is a masterclass on startup marketing, chronicling the first six years of OpenPhone, how they acquired their first customers, and inside all the different channels they used to scale the business to over 100k customers, including FB Groups, Reddit, SEO, and cold outbound. We also get into why founder-led content is so important today, and why design is a crucial core competency. For full show notes, visit: https://highlightai.com/share/28b95226-9936-4ae9-882d-6c68a1b578d5  Timestamps: (00:00) Intro (02:10) OpenPhone’s new API launch (06:41) Why a better business phone is a big deal (13:18) Immigrating from Ukraine to the US and building OpenPhone (15:39) Hacking a custom business phone (25:29) How OpenPhone got its first customers from Facebook Groups (33:02) Tricks for unlocking word of mouth (39:11) Transitioning from free to paid users (43:05) How OpenPhone cracked word of mouth on Reddit (46:29) OpenPhone’s YC experience (49:01) Why the Seed round was hard to raise (53:49) Using Slack to aggregate all customer feedback across the internet (57:38) How YC helped redefine their ICP (01:01:33) Tactics for sending cold emails (01:06:24) How to get and benefit from press (01:12:18) Daryna’s “behind the scenes” approach to founder-led content (01:16:26) Using long-tail keywords to kickstart an SEO strategy in 2020 (01:23:05) When to do founder-led content vs SEO (01:28:38) How your customers should pull you up-market (01:30:18) Why OpenPhone cares about design Referenced: OpenPhone: https://openphone.com/ Ahrefs: https://ahrefs.com/ Follow Daryna: Twitter: https://twitter.com/darynakulya LinkedIn: https://www.linkedin.com/in/darynakulya Follow Turner: Twitter: https://twitter.com/TurnerNovak LinkedIn: https://www.linkedin.com/in/turnernovak Subscribe to my newsletter to get every episode + the transcript in your inbox every week: https://www.thespl.it/