Think "work-life balance" is achievable? Jamie Shilanski has news for you—it's time to ditch that myth along with the office drama. Jamie spills the tea on building a financial planning practice that actually works, minus the theatrics. She breaks down how surge periods can transform client engagement from a constant juggling act into a well-oiled machine. And while everyone's entitled to a bad day (we're human, after all), bad behavior gets no free passes. By fostering emotional intelligence and creating a culture where accountability meets support, she shows how letting go of drama-prone team members isn't just acceptable—it's often the secret sauce to leveling up your practice. Drama, Drama, Drama