Building a platform company is about much more than just opening up a few APIs. HubSpot co-founder and CTO Dharmesh Shah shares with show host Avanish Sahai the tough decisions, conflict navigation, and focus on core values – being a joy to partner with, solving for the customer, openness and transparency – which enabled his company to become a leading customer relationship management (CRM) platform helping tens of thousands of customers all over the world to grow their businesses.