In this episode, I sat down with Bill Darrah, a contractor turned coach, to dive into a powerful story of transformation. Bill shared an experience that began with a major challenge—a client conflict that forced him to take a hard look at how he ran his business. Facing this situation head-on led him to an invaluable lesson about the importance of proactive communication and clear systems.This breakthrough didn’t just change how Bill handled contracts; it transformed his entire approach to bu...