Instant shipping is the new norm that continues to fuel America’s Amazon era shopping addictions. Approximately 350 billion packages shipped last year—projected to hit 500 billion worldwide by 2028.  And in this brave new tech. enabled shopping revolution, consumers have moved beyond asking ‘what day’ will my package arrive to expecting real-time tracking with exact arrival times and proof of delivery. With FedEx and UPS enabling these trends, we took a look under the hood to see how UPS is empowering consumers and businesses in the digital age. With 500,000 employees in 200 countries that delivered $91 billion in revenue last year, UPS thinks about all the aspects of shipping services from ordering and delivery, to deep logistics, analytics, and predicting potential returns. The UPS Store® is the world’s largest franchisor of retail shipping and business service centers, with over 5,500 locations catering to the small-office/home-office market, gig-economy workers, corporate road warriors, and consumers. Like Walgreens, Starbucks and CVS, you can find a store within 10 miles of 85% of the U.S. population. Driving their growth is President Sarah Casalan Bittle, who is with us for this episode of the Reboot Chronicles to unpack what makes her people successful, the importance of collaborative partnerships, and how her near fatal heart-attack made her a more remarkable leader.