We’re back!  After a short break while we made some fairly significant changes internally here at Silver Swan, we are delighted to be back. Today, Philippa opens up about Silver Swan, the challenges we faced earlier in the year, the changes that were made, and why.  We also welcome Lloyd, an experienced house manager in Melbourne, Australia, to the show today. It’s always interesting to see how the private industry differs from the other side of the world. He talks about his entry into the industry, how his career progressed over time, and his recent stint in the Middle East.